To request a replacement or return within 7 days from the date of purchase.

The product must be unused and in its original condition and all labels are not removed.

The product must be returned with the brand's box and that it is intact and undamaged.

The following products cannot be exchanged or returned, so please read the product description carefully before purchasing.

• perfume
• underwear
• cosmetic tools

To request a product exchange or refund, please send a WhatsApp message that includes the following information:

• Order number
• Define the process 'Replace/Return
• Attach the part number to be replaced or returned
• IBAN number + bank name + name of the account holder registered on the card "in case of retrieval"
• Replacement part + size "in case of exchange"

• You will be notified of the method of re-ordering and serving you directly as soon as you receive your order and ensure the integrity of the piece and its accessories.
• In the event that a replacement part is not available, you will be contacted at the e-mail or the number registered in the order.
• In the event that the customer replaces the order and wishes to return the replacement order to the site and replace it again or retrieve it, an amount of 28 riyals will be deducted from the value of the replacement order return shipping or return.